Privacy Policy

Effective Date: April 24, 2026

This Privacy Policy describes how Geoactiv S.A. de C.V. collects, uses, stores, and protects information when users interact with our websites, software platforms, webchat services, and WhatsApp-based communication tools, including services related to Tal-IA and other digital solutions operated by Geoactiv S.A. de C.V.

1. Information We Collect

We may collect personal and technical information that you voluntarily provide or that is generated through the use of our services, including:

• Name, phone number, email address, and company information
• Messages exchanged through WhatsApp, webchat, forms, or other communication channels
• Usage information, IP address, browser data, device data, and access logs
• Business, support, onboarding, and service-related information necessary to provide our solutions

2. How We Use Information

We may use collected information to:

• Provide, operate, maintain, and improve our services
• Respond to inquiries, support requests, and user communications
• Send service-related notifications and relevant updates
• Manage integrations such as WhatsApp Cloud API, webchat, CRM, and automation tools
• Protect service security, prevent abuse, fraud, and unauthorized access
• Comply with legal, regulatory, and contractual obligations

3. Legal Basis and Consent

By using our services, contacting our systems, or submitting information through our digital channels, you acknowledge and agree that your information may be processed for the purposes described in this Privacy Policy, subject to applicable law.

4. Sharing of Information

We do not sell personal information. We may share information only when necessary with:

• Technology providers and infrastructure partners that support our services
• Messaging, cloud, hosting, analytics, security, and communication service providers
• Authorities or third parties when required by law or to protect legal rights

5. Data Retention

We retain information for as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain operational and security records.

6. Security Measures

We implement reasonable administrative, technical, and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction. However, no system can guarantee absolute security.

7. User Rights

Depending on applicable law, users may request access, correction, update, deletion, or limitation of their personal information. Requests may be submitted using the contact details listed below.

8. Third-Party Platforms

Our services may interact with third-party platforms, including Meta and WhatsApp. The use of those platforms may also be subject to their own terms, privacy notices, and data handling practices.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be published through our official channels or websites with the corresponding effective date.

10. Contact

If you have questions or requests regarding this Privacy Policy or our handling of data, please contact:

Geoactiv S.A. de C.V.
Address: De La Leona 8, Mellado, 36010 Guanajuato, Gto., Mexico
Phone: 444 335 4450